PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy describes how Artfulab Beauty LTD (“we”, “us” or “our”) and why we might collect, store, use and/or share (“process”) your information when you use our services (“Services”) such as when:

• You visit our website https://artfulab.eu or any website of ours that links to this privacy notice.

• Engage with us in other related ways, including any sales, marketing, or events.

This privacy notice aims to help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions, please contact us at admin@artfulab.eu.

2. INFORMATION WE COLLECT

We collect personal information that you provide to us voluntarily when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services or otherwise when you contact us.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

Personal Information provided by you

• Names

• Phone numbers

• Email addresses

• Mailing addresses

• Usernames

• Passwords

• Contact preferences

• Contact or authentication data

• Billing addresses

• Debit/credit card numbers

Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here.

All personal information that you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information

Information automatically collected

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device, usage information, such as your IP Address, browser and device characteristics, operating system, language preferences, device name, referring URLs, country, location, information about how and when you use the Services and other technical information. Such information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find more about this in our Cookie notice in our terms and conditions here.

3. LEGAL BASIS FOR PROCESSING YOUR INFORMATION

We process your personal information for various reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users. We may process your information to enable us to respond to your inquiries and solve any issues you may have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns and exchanges made through the Services.

• To request feedback. We may process your information when necessary to request feedback and contact you about your use of our Services.

• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

• To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location and more. For more information see our Cookie Notice in our terms and conditions here.

• To protect our Services. We may process your information to enable us to keep our Services safe, secure, including fraud monitoring and prevention.

• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns most relevant to you.

• To save or protect an individual’s vital interest. We may process you information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

4. WHY WE PROCESS YOUR INFORMATION

The General Data Protection Regulation require us to explain the legal basis we rely on to process your personal information. As such we may rely on the following legal basis to process your personal information:

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time as explained on our Service or by emailing us at the above email address.

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

• Legitimate Interests. We may process your information when we believe it is reasonably necessary in order to achieve our legitimate business interest and those interests do not outweigh your interest and fundamental rights and freedoms. For example we may process your personal information for some of the purposes described in order to:

  • Send users information about special offers and discounts on our products and services

  • Develop and display personalised and relevant advertising content for our users

  • Analyze how our Services are used so we can improve them to engage and retain users

  • Support our marketing activities

  • Diagnose problems and prevent fraudulent activities

  • Understand how our users use our products and services to improve user experience

• Legal Obligations. We may process our information where we think it necessary for compliance with our legal obligations, such as to cooperate with a governmental authority, exercise or defend our legal rights or disclose your information as evidence in litigation in which we are involved.

• Vital interests. We may process your information where we believe it is necessary to protect your vital interest or the vital interest of a third party, such as situations involving potential threats to the safety of any person.

5. WHEN AND WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

We may share information in situations described in this section and/or with the following categories of third parties:

To other users of our service, if you include personal information in a review, post, comment or other public action on our Services.

To Vendors, Consultants and other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work and have privacy policy in place.

The categories of third parties we may share personal information with are as follows:

• Affiliate Marketing Programs

• Sales & Marketing Tools

• Data Analytics Services

• Ad Networks

• Cloud Computing Services

• Communication & Collaboration Tools

• Data Storage Service Providers

• Finance & Accounting Tools

• Order Fulfilment Service Providers

• Payment Processors

• Performance Monitoring Tools

• Retargeting Platforms

• Social Networks

• Testing Tools

• Website Hosting Service Providers

• User Account Registration & Authentication Services

• Credit reference agencies

• Regulators and the police and other law enforcement authorities to help deal with fraud and abuse and/or comply with legal requirements.

• We may also share your personal information:

• For business transfers, in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business to another company.

• With our affiliates where we will require them to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we may control or are under common control with us.

• With our business partners to offer you certain products, services or promotions.

6. HOW I WITHDRAW MY CONSENT

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@artfulab.eu or mailing us at:

Nikis Avenue 8, Shop 4, Nicosia, 1086, Cyprus

7. COOKIES AND OTHER TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to provide certain functionality to the Website, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie notice in our terms and conditions here for further information about the cookies we use and how to amend your cookie settings.

8. YOUR RIGHTS

You have certain rights in respect of your personal data, including the right to access and correct your personal data, and, in specific circumstances, to transfer your personal data to another entity in a commonly used format.

You have the right to object to your personal data being used for certain purposes, including to send you marketing. See the provision on marketing and promotional communications above, for more details of how to opt-out of marketing.

You also have the right to request erasure of your personal data, for example; where our purposes for processing your personal data have come to an end; where you object to our processing of your personal data based on legitimate interests and we have no overriding legitimate grounds to continue to process your personal data; and where our processing was based on your consent which you have withdrawn.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

9. RETENTION OF DATA

Your personal data are generally being retained and processed by us for a time period of six (6) months unless you have been notified otherwise on a specific service or processing activity. You may always request for the erasure of your data while using your abovementioned right, as well. We retain your contact data for the purposes of commercial communications until you exercise your opt-out right for all or a specific marketing communication.

10. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

11. MINORS

Our Website is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.By using the Services you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@artfulab.eu.

12. HOW TO CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at admin@artfulab.eu or by mail using the details provided below:

Artfulab Beauty LTD

Nikis Avenue 8, Shop 4, Nicosia, 1086, Cyprus